Cancellation Policy

1. Free cancellation window

You may cancel any reservation 24 hours or more before the scheduled pickup time for a full refund. There are no cancellation fees, processing charges, or restocking costs during this window. If payment has already been captured, the full amount is returned to your original payment method within 5 to 10 business days.

2. Same-day cancellations

Cancellations made less than 24 hours before pickup are subject to a cancellation fee equal to 50% of the trip fare(not including gratuity or add-ons such as child seats). This covers the chauffeur’s reserved time block and vehicle availability that can no longer be rebooked.

Cancellations made within 2 hours of the pickup time are charged the full trip fare. The chauffeur is already en route or has left the garage at this point.

3. No-show policy

A booking is treated as a no-show when the customer cannot be located after the complimentary wait time has elapsed and reasonable contact attempts have been made. See our Wait Time Policy for the standard 60-minute (airport arrivals) or 15-minute (all other pickups) grace period. No-shows are charged at the full trip fare plus any applicable wait time.

4. Airport arrival exceptions

If your inbound flight is delayed, diverted, or cancelled, we automatically re-time your pickup to match the updated arrival. No cancellation fee applies in this case. See the Flight Delay Policy for how arrivals are monitored.

If you decide not to use the reserved ride after landing (e.g., you booked a rideshare instead), standard same-day cancellation rules apply starting from the time you inform us.

5. Weather and force majeure

Florida’s hurricane season (June 1 – November 30) and tropical storm advisories occasionally force cancellations. If a named storm, mandatory evacuation order, or National Weather Service warning makes travel in your area unsafe, we waive all cancellation fees for affected bookings. Our dispatcher will contact you proactively when a storm is expected to disrupt service in your pickup or dropoff area.

We follow the same waiver policy for other force-majeure events: wildfires, earthquakes (rare in FL but possible), civil unrest, road closures announced by FDOT, and regional power outages.

6. How to cancel

• Email:Reply to your booking confirmation email — dispatch is monitored 24/7.
• Phone: +1-347-321-9929 (shared dispatch line).

Cancellation time is recorded when we receive your email or phone call, not when you send it. For time-sensitive cancellations close to the 24-hour line, call.

7. Refund timing

Approved refunds process to your original payment method within 5 to 10 business days. Card issuers occasionally take longer depending on their billing cycle — please check with your bank if a refund has not appeared after 10 business days. Partial refunds (when a same-day fee applies) are issued as a single reduced credit rather than a full refund plus separate charge.

8. Modifications vs. cancellations

Changing a pickup time, address, or vehicle is not a cancellation. Modifications are free when confirmed at least 2 hours before pickup, subject to vehicle availability at the new time. Contact dispatch to modify — do not cancel and rebook.

9. Corporate and recurring accounts

Corporate accounts, event-series bookings, and roadshow reservations may have custom cancellation terms documented in your service agreement. Those terms supersede this page for the contract period. Contact your account manager for details.