- Can I request a specific vehicle color for my Florida transfer?
- Vehicle color is not guaranteed because dispatch assigns the next available vehicle in the class you select. If you have a strong preference — for example, a black Escalade for a Brickell corporate pickup — note it at booking and dispatch will accommodate when the fleet schedule allows. Wedding and event bookings with 72 hours or more lead time have the highest success rate for color-matching.
- What if I have 7 passengers and need a ride from MIA?
- Seven passengers exceed the Executive SUV capacity of six. Two options: a single Mercedes-Benz Sprinter Executive (seats 12, holds 12 bags) or two vehicles dispatched together — typically one sedan and one SUV, or two SUVs. The Sprinter is usually the more economical choice per person for groups of 7 to 12 and keeps the entire party together for the ride from Miami International.
- Are the vehicles in the Florida Car Service fleet new?
- Vehicles in the active fleet are late-model. Sedans and SUVs are rotated on a regular replacement cycle. The Mercedes-Benz Sprinter Executive vans are maintained on the manufacturer service schedule. Specific model years vary by vehicle, but every vehicle in rotation passes an interior and mechanical inspection before each dispatch day.
- Can I see the vehicle before booking?
- Photos of each vehicle class are available on request by emailing info@carserviceflorida.co. For high-value bookings such as wedding day transport or multi-day corporate roadshows in Miami-Dade or Broward, a pre-booking vehicle walkthrough can be arranged at the fleet facility by appointment.
- Do you offer vintage or classic cars for weddings in Florida?
- Florida Car Service does not operate vintage or classic vehicles in the standard fleet. For wedding bookings that require a vintage Rolls-Royce, classic Bentley, or similar, dispatch can coordinate sourcing through a vetted partner operator. Lead time of two to four weeks is recommended for vintage vehicle requests in the Miami, Fort Lauderdale, and Palm Beach markets.
- Are wheelchair-accessible vehicles available for Florida transfers?
- ADA-accessible vehicles with wheelchair ramps or lifts are available through coordination with partner operators who maintain dedicated accessible fleets in Miami-Dade, Broward, Palm Beach, and Orange counties. Request accessible transport at booking and provide details on the mobility equipment so the correct vehicle is dispatched. There is no upcharge for the accessible vehicle itself.
- What is the pet policy for Florida Car Service vehicles?
- Small pets in carriers are welcome in all three vehicle classes at no additional charge. Larger dogs ride in the Executive SUV or Sprinter with a protective seat cover provided by the chauffeur. Note the pet size and breed at booking so the vehicle arrives prepared. Service animals are always accommodated regardless of size per federal guidelines.
- Are all vehicles in the fleet smoke-free?
- Every vehicle in the fleet is strictly smoke-free. This applies to cigarettes, cigars, vapes, and e-cigarettes. The no-smoking policy is enforced to maintain cabin air quality and leather condition for the next passenger. A cleaning surcharge applies if smoking occurs during a trip.
- Can I eat or drink in the vehicle during my Florida transfer?
- Bottled water is provided in every vehicle. Light snacks and non-alcoholic beverages brought by the passenger are permitted in the Executive SUV and Sprinter. For the Luxury Sedan, food is discouraged due to the smaller cabin but not prohibited. Alcoholic beverages are permitted for passengers of legal drinking age in all vehicles — Florida law allows open containers for passengers in chauffeured vehicles.
- How do I choose between the SUV and Sprinter for an MCO family arrival?
- Count passengers and bags separately. A family of four with four checked bags, two car seats, and a stroller fits the Executive SUV (six passenger seats, six bag spaces). A family of five with six checked bags, a car seat, a stroller, and a pack-n-play should book the Sprinter because the luggage volume exceeds what the SUV cargo area holds comfortably. When in doubt, describe your group and luggage to dispatch and the correct vehicle is assigned.
- Can I book the Sprinter for a full-day Keys trip from Miami?
- Yes. The Mercedes-Benz Sprinter Executive is available for hourly charter, and the MIA-to-Key-West corridor via US-1 is one of the most common full-day bookings. The drive is approximately 3.5 hours each way with optional stops at Key Largo, Islamorada, and Seven Mile Bridge. A full-day Sprinter charter typically runs 10 to 12 hours with a two-hour minimum for the hourly portion.
- Do the vehicles have Wi-Fi or entertainment systems?
- Vehicles do not include built-in passenger Wi-Fi or entertainment screens. Every vehicle provides iPhone Lightning and USB-C charging cables so passengers can use personal devices, stream, or hotspot during the ride. The Luxury Sedan and Executive SUV cabins are quiet enough for phone calls and video conferences during Brickell-to-MIA or Las-Olas-to-FLL business transfers.
